Shipping policy

At HiiGrow Clinic, we strive to deliver your orders quickly and safely. This Shipping Policy outlines how we process, ship, and deliver your purchases.

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1. Order Processing

• Orders are processed within 1–2 business days after confirmation.

• You will receive a confirmation email/WhatsApp message with your order details.

• Orders placed on weekends or public holidays will be processed on the next business day.

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2. Shipping Methods & Delivery Time

• We deliver across the UAE [and add other countries if applicable].

• Standard delivery time: 2–5 business days (within UAE).

• International orders (if applicable): 7–15 business days depending on location.

• Delays may occur due to customs, holidays, or unforeseen courier issues.

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3. Shipping Fees

• Within UAE: [Insert charges or mention “Free delivery above AED ___”].

• International Shipping: Fees are calculated at checkout based on destination and weight.

• Any customs duties or import taxes for international orders will be the customer’s responsibility.

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4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email/WhatsApp.

• You can track your shipment through the courier’s website.

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5. Cash on Delivery (COD)

• COD is available within UAE.

• Additional service charges may apply.

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6. Delivery Issues

• If a package is delayed, lost, or damaged in transit, please contact us immediately.

• Ensure that your delivery address and contact details are correct at the time of checkout.