Refund Policy

At HiiGrow Clinic, customer satisfaction is our top priority. This Refund Policy explains the terms under which refunds and returns are accepted.

1. Eligibility for Refunds

• Refunds are only available for products that are unused, unopened, and in their original packaging.

• Refund requests must be made within 7 days of receiving the order.

• For medical consultations or services, refunds are not applicable once the service has been delivered.

2. Non-Refundable Items

• Opened or used healthcare/medical products.

• Customized or special-order items.

• Digital or consultation services already provided.

3. Damaged or Wrong Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

• We may ask for photos or videos of the product for verification.

• Once approved, we will arrange for a replacement or a full refund.

4. Refund Process

• To request a refund, please email or WhatsApp our support team with your order number and reason for return.

• Once your return is approved and received, the refund will be processed to your original payment method within 7–14 business days.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or delivered incorrectly.

• Original shipping fees (if any) are non-refundable.